Lucina Egg Bank – Become an Egg Donor

Lucina Egg Bank

Terms & Conditions

General Company Information

Welcome to Lucina Egg Bank, a leading provider of frozen donor eggs dedicated to helping individuals and families achieve their dreams of parenthood. Our mission is to provide a seamless, secure, and compassionate platform that connects intended parents with carefully screened egg donors while upholding the highest standards of privacy and care. As a globally recognized egg donor bank headquartered in San Diego, California, we take pride in serving a diverse audience of intended parents, egg donors, and healthcare providers worldwide.

We are proud to be ISO 27001 certified and fully compliant with key regulations such as HIPAA, GDPR, and CCPA, ensuring that your data is protected with the utmost care and transparency. These commitments reflect our dedication to maintaining a secure and ethical environment for all users.

By accessing or using our platform, you agree to comply with the following Terms of Service (“Terms”). Please read these Terms carefully, as they outline your rights, responsibilities, and the rules governing your use of our services. If you do not agree with any part of these Terms, please refrain from using our platform.

Data Collection and Usage

Personal Identifiable Information (PII)

At Lucina Egg Bank, we collect certain types of Personal Identifiable Information (PII) to facilitate our egg donation services. The PII we collect includes, but is not limited to:

  • Names
  • Email addresses
  • Phone numbers
  • Mailing addresses

This information is used to create user accounts, communicate with users, and provide personalized services tailored to your needs.

We also use anonymized data to assist intended parents in selecting donors. Rest assured, all donor profiles are irreversibly anonymized, ensuring that no identifying information can be traced back to individuals.

User Account Creation

To access certain features of our platform, users are required to create an account. During registration, you agree to:

  • Provide accurate and complete information as prompted by the registration form.
  • Update your information promptly to ensure it remains accurate and up-to-date.

Users are responsible for maintaining the confidentiality of their login credentials and must notify us immediately of any unauthorized use of their account.

Protected Health Information (PHI)

As part of our commitment to protecting sensitive health data, we adhere to strict protocols for handling Protected Health Information (PHI):

  • Encryption: PHI is encrypted using TLS/SSL during transmission and AES-256 for storage, ensuring maximum security.
  • Access Controls: Access to PHI is restricted through role-based access controls, activity logs, and employee training on HIPAA compliance.
  • Employee Training: All staff members undergo regular training to ensure they understand and comply with HIPAA regulations.

Third-Party Sharing

We share certain data with third parties to enhance our services and fulfill our obligations to users:

  1. Anonymized User Behavior Data:
    • Anonymized user behavior data may be shared with third-party tools for marketing and analytics purposes. This data cannot identify individual users.
  2. Anonymized Donor Data:
    • Anonymized donor personal and medical information data may be shared with intended parents to assist them in selecting a donor. This data is irreversibly anonymized and cannot be linked to individual donors.
  3. PHI Sharing:
    • PHI is only shared with healthcare providers who require access to deliver better health services to patients. Such sharing occurs only after obtaining explicit user consent and under Business Associate Agreements (BAAs).

Data Retention and Deletion

  • General User Data: Unless otherwise requested, general user data is retained indefinitely to ensure continuity of service.
  • PHI Data: PHI is stored in compliance with HIPAA, GDPR, and CCPA regulations and is typically retained for 30 days unless required for ongoing services.

If you wish to request the deletion of your data, please contact us via email at [email protected] or through phone at 858-345-3274. We will process your request promptly and in accordance with applicable laws.

User Rights and Compliance Requirements

HIPAA Compliance

At Lucina Egg Bank, we are committed to protecting your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). To ensure the security of your PHI, we adhere to the following practices:

  • Encryption: PHI is encrypted during transmission using TLS/SSL and stored using AES-256 encryption to safeguard against unauthorized access.
  • Access Controls: Access to PHI is restricted through role-based access controls, activity logs, and employee training on HIPAA compliance. Only authorized personnel with a legitimate need can access PHI.
  • Breach Response Procedures: In the event of a data breach involving PHI, we follow HIPAA’s outlined breach response procedures, including notifying affected users and relevant authorities as required by law.

GDPR Compliance

As part of our commitment to serving users in the European Union (EU), we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You may request access to the personal data we hold about you.
  • Right to Rectify: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Delete: You may request the deletion of your personal data, subject to certain exceptions.
  • Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing.
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We may verify your identity through email and/or phone verification and respond to your request within the timeframe required by GDPR.

CCPA Compliance

We are committed to complying with the California Consumer Privacy Act (CCPA) to protect the privacy of California residents. Under CCPA, you have the following rights:

  • Opt-Out of Sale: California residents may opt-out of the sale of their personal information. To do so, please contact us via email or phone using the contact information provided below.
  • Identity Verification: To process CCPA requests, we require identity verification through email and phone confirmation to ensure the security of your data.

For any CCPA-related inquiries or requests, please contact us at [email protected] or call us at 858-345-3274 .

Account Creation and User Responsibilities

Account Creation Process

To facilitate intended parent and egg donor matching, we show anonymized egg donor information in your egg donor database and intended parents can create an account with us to explore donor information. 

  • For Intended Parents: To create an account, intended parents must provide the following information:
    • Full name
    • Email address
    • Phone number
    • A unique password for account security
      • Once registered, intended parents can browse anonymized donor profiles and use our services to find a donor who matches their preferences.
  • For Egg Donors: Egg donors are required to submit detailed information to help us create their profiles, including but not limited to:
    • Personal information (e.g., name, email, phone number)
    • Educational background
    • Medical and psychological health history
    • Physical characteristics (e.g., ethnicity, eye color, height, weight)
    • Other details 
      • This information is used to create anonymized donor profiles that intended parents can review.

Users are informed about how their data will be used during the account creation process and are provided with links to our Privacy Policy and Terms of Service for further details.

User Responsibilities

By creating an account, users agree to adhere to the following responsibilities:

  • Prohibition of Misuse: Users must not misuse the platform, engage in fraudulent activities, or attempt to exploit vulnerabilities in our systems.
  • Unauthorized Sharing of Data: Users are strictly prohibited from sharing any data obtained through the platform without explicit consent. This includes donor profiles, personal information, and any other content accessed through the platform.
  • Account Security: Users are responsible for maintaining the confidentiality of their login credentials and must notify us immediately of any unauthorized access or suspicious activity.

Age Restrictions

Our platform is designed for adults and does not cater to users below the age of 18 years old. We do not knowingly collect or store personal information from children under this age. If we discover that a user below the age of 18 has created an account, we reserve the right to terminate the account immediately.

Third-Party Integrations and Partnerships

At Lucina Egg Bank, we integrate with third-party services to enhance the functionality, security, and user experience of our platform. Below, we outline how these integrations work, their compliance with relevant regulations, and your rights regarding data shared with these third parties.

Third-Party Service Integrations

We partner with trusted third-party service providers to support various aspects of our operations, including:

  • Analytics Tools: To analyze user behavior and improve our services.
  • Customer Relationship Management (CRM) Systems: To manage user accounts and communications effectively.
  • Marketing Platforms: To deliver personalized content and advertisements based on anonymized user data.

All third-party tools we integrate with are compliant with applicable regulations, including HIPAA, GDPR, and CCPA , ensuring that your data is handled securely and responsibly.

Role of Third-Party Services

Users are informed about the role of third-party services through our Privacy Policy, which details how data is processed and shared. These services may include:

  • Data Processing: Third parties assist in processing anonymized data for marketing, analytics, and platform improvements.
  • Healthcare Provider Coordination: PHI is shared only with healthcare providers who require access to deliver better health services to patients, under strict Business Associate Agreements (BAAs).

We do not share identifiable personal information with third parties unless required by law or explicitly authorized by you.

User Awareness and Consent

By using our platform, you acknowledge that:

  • Your anonymized data may be shared with third-party tools for analytics and marketing purposes.
  • Any PHI shared with third parties is done so only after obtaining explicit consent and under BAAs to ensure compliance with HIPAA and other relevant laws.

For more details on how third-party services process your data, please refer to our Privacy Policy .

Intellectual Property and Content Usage

Intellectual Property Rights

All content available on the Lucina Egg Bank platform, including but not limited to logos, images, text, donor profiles, and other materials, is the intellectual property of Lucina Egg Bank or its licensors. This content is protected by applicable intellectual property laws, including copyright and trademark regulations.

By using our platform, you agree to the following terms regarding the use of our intellectual property:

  • Permitted Use: You may access and use the content on our platform solely for personal, non-commercial purposes related to your family-building journey.
  • Prohibited Use: You are strictly prohibited from reproducing, distributing, modifying, displaying, or creating derivative works based on our intellectual property without prior written consent.
  • Attribution: Any use of our intellectual property must include proper attribution to Lucina Egg Bank.

User-Generated Content

  • Submission of User-Generated Content: 

  • Permission to Submit: By submitting reviews, testimonials, or other content to our platform, you grant Lucina Egg Bank a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media format.

      • Content Guidelines: All submitted content must comply with the following guidelines:
        • Be truthful, respectful, and relevant to your experience with our services.
        • Avoid offensive language, personal attacks, or discriminatory remarks.
        • Do not include personally identifiable information (PII) such as names, addresses, or contact details unless explicitly permitted.

  • Responsibility for Submitted Content

      • Accuracy: You are solely responsible for the accuracy and truthfulness of the content you submit. Lucina Egg Bank does not verify or endorse the accuracy of user-generated content.
      • Ownership: By submitting contents, you confirm that you own the rights to the material or have permission to share it. You also agree not to submit content that infringes on third-party rights, including intellectual property, privacy, or publicity rights.

  • Platform Rights to Use UGC

      • Display and Promotion: Lucina Egg Bank reserves the right to use, edit, or modify submitted content for promotional purposes, including but not limited to displaying it on our website, social media channels, or marketing materials.
      • Removal of Content: We reserve the right to remove or refuse to post any content that violates these Terms or is deemed inappropriate, without prior notice.

  • Disclaimer on UGC

      • No Endorsement: The opinions, statements, and experiences expressed in user-generated content do not reflect the views or opinions of Lucina Egg Bank. We do not endorse or guarantee the accuracy, reliability, or completeness of such content.
      • Reliance on UGC: Users who rely on reviews or testimonials do so at their own risk. Lucina Egg Bank is not liable for any decisions made based on user-generated content.

  • Prohibited Uses of UGC

      • You may not use user-generated content for commercial purposes, modify it without permission, or claim it as your own.
      • Any unauthorized use of UGC may result in legal action under applicable laws.

  • Reporting Inappropriate Content: If you encounter content that violates these Terms or is inappropriate, please report it to us immediately via email at [email protected] or by calling 858-345-3274. We will review and take appropriate action as needed.

Disclaimer on Anonymized Donor Data

While we strive to ensure the accuracy and reliability of anonymized donor data, we cannot guarantee absolute precision. The information provided in donor profiles is based on the data collected during the screening process and is presented as “truest to our knowledge”.

Please note:

  • Anonymized donor data, such as ethnicity, eye color, educational background, and photos, is intended to assist intended parents in their selection process.
  • We do not guarantee the completeness or accuracy of this information and recommend verifying critical details with our team before making decisions.

Limitation of Liability and Dispute Resolution

Limitation of Liability

While we strive to provide accurate and reliable services, Lucina Egg Bank cannot guarantee the absolute accuracy of anonymized donor data or uninterrupted access to our platform. By using our services, you agree to the following limitations of liability:

  • Errors in Anonymized Data: We disclaim any liability for errors or inaccuracies in anonymized donor data provided on our platform. This information is presented as “truest to our knowledge” and is intended solely to assist intended parents in their selection process.
  • Service Interruptions: We are not liable for any interruptions, delays, or technical issues that may occur while accessing our platform or services.

Termination of Service

Lucina Egg Bank reserves the right to suspend or terminate user accounts under certain circumstances, including but not limited to:

  • Violations of these Terms of Service.
  • Inactivity over an extended period.
  • Misuse of the platform, such as engaging in fraudulent activities or unauthorized sharing of data.

Dispute Resolution

In the event of a dispute arising from these Terms of Service, users agree to resolve the matter through the following process:

  1. Informal Resolution: Users must first attempt to resolve disputes informally by contacting us directly at [email protected] or via phone at 858-345-3274.

Binding Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the laws of San Diego, California, USA.

Updates and Communication

At Lucina Egg Bank, we are committed to maintaining transparency and keeping our users informed about any changes to our policies. Below, we outline how updates to our Terms of Service (ToS) and Privacy Policy are handled, as well as how you can stay informed or reach out with questions.

Periodic Updates

  • Our Terms of Service and Privacy Policy are reviewed and updated periodically to reflect changes in internal procedures or significant legal developments, such as updates to regulations like HIPAA, GDPR, or CCPA.
  • These updates ensure that our policies remain compliant with applicable laws and continue to protect both our users and the platform.

Notification of Changes

Lucina Egg Bank reserves the right to update these Terms of Service periodically to reflect changes in our internal procedures, legal requirements, or significant updates to applicable laws and regulations.

  • To ensure transparency, we notify users of any changes by clearly displaying the “Last Updated” date on both the ToS and Privacy Policy pages.
  • Users are encouraged to review these documents periodically to stay informed about their rights and responsibilities.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, our platform, or your data, we are here to help. Please feel free to reach out to us using the contact information below: